Privacy Policy

Last updated: May 20, 2026

1. Purpose and scope

Christian Blanchette, Psychologist ("we," "our" or "us") is committed to protecting the confidentiality and security of the personal information entrusted to us.

This Privacy Policy describes how we collect, use, retain, disclose and protect the personal information of visitors and users of the website www.christianblanchette.com.

This policy applies to any person who:

• visits our website;
• fills out a contact form;
• requests a consultation;
• communicates with us by phone or email;
• uses any other service offered through our website.

By using our website or by providing us with your personal information, you consent to the practices described in this policy.

2. Applicable legislation

This policy is established in accordance with applicable laws, including:

• the Act respecting the protection of personal information in the private sector (Québec);
• Law 25;
• the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable;
• the ethical obligations of the Ordre des psychologues du Québec.

3. Definitions

Personal information

Any information about a natural person that allows them to be identified directly or indirectly.

Sensitive personal information

Certain information, particularly information relating to mental health, is considered sensitive and benefits from an increased level of protection.

De-identification

The process by which information is altered so that it no longer allows a person to be directly identified.

4. Collection and consent

We collect only the personal information necessary to carry out our professional activities.

Your consent is requested in a clear, free and informed manner.

You may withdraw your consent at any time, subject to applicable legal, professional and ethical obligations.

5. Personal information collected

Depending on the services used, we may collect:

• your first and last name;
• your email address;
• your phone number;
• any information you choose to provide to us;
• information relating to a consultation request;
• technical browsing data (IP address, browser type, cookies, pages visited).

6. Purposes of collection

We use your personal information in order to:

• respond to your requests;
• communicate with you;
• schedule or confirm appointments;
• provide professional psychology services;
• ensure administrative follow-up;
• improve our website;
• comply with our legal, regulatory and ethical obligations.

7. Contact forms and appointment booking

When you fill out a form on our website, the information provided is used only to process your request.

Please avoid sending sensitive or confidential information through a form or by email, unless expressly required.

8. Communications by text message (SMS), Microsoft Teams and phone appointments

We may communicate with you by text message (SMS), through Microsoft Teams, by email, by phone or during phone appointments for professional and administrative purposes, in particular to:

• confirm, change or cancel an appointment;
• send reminders;
• answer your questions;
• ensure administrative follow-up;
• conduct phone consultations or follow-ups when agreed with you;
• share images or documents;
• send and receive documents, including approvals for Agreements regarding psychological services and Authorizations to exchange information between professionals;
• send Payment Attestation forms or Receipts for tax purposes.

Consent to electronic and phone communications

By providing us with your mobile phone number or your Microsoft Teams contact details, you consent to receive communications related to our services.

Your consent remains valid until you withdraw it.

Unsubscribing from text messages (SMS)

You may withdraw your consent to text messages at any time by:

• replying STOP to any text message received;
• contacting us at 819-510-4376;
• writing to us at christian@christianblanchette.com.

Upon receipt of your request, we will stop sending non-essential text messages within a reasonable timeframe.

Microsoft Teams communications

If you use Microsoft Teams to communicate with us, you may at any time request that communications stop or be transferred to another means of communication.

Phone appointments

When you accept a phone appointment, you consent to being contacted at the phone number you provided to us.

These calls may be used for:

• professional consultations;
• clinical follow-ups;
• appointment confirmations;
• administrative discussions.

If you wish to change your phone number or withdraw your consent to this means of communication, please let us know.

Although we take reasonable steps to protect the confidentiality of exchanges, it is also your responsibility to ensure that you are in an appropriate and confidential environment at the time of the phone appointment.

SMS message frequency

The frequency of text messages is variable and depends on your appointments and your exchanges with us. On average, you can expect to receive up to 4 messages per month.

Charges

Standard message and data rates may be charged by your mobile or internet service provider depending on your plan. Christian Blanchette, Psychologist does not charge any additional fees.

Help with SMS

For help, you can reply HELP (or AIDE) to any text message received, or reach us at 819-510-4376 or christian@christianblanchette.com.

No sharing of information

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Your personal information, including your mobile phone number, is never sold or rented, and is never shared with third parties for marketing purposes.

Confidentiality of communications

Although we use recognized tools and reasonable security measures, electronic communications always carry certain risks. We recommend that you avoid sending highly sensitive information by text or instant messaging, unless necessary.

9. Cookies

Our website may use cookies to:

• remember your preferences;
• analyze use of the site;
• improve performance and the user experience.

10. Analytics technologies

We may use tools such as Google Analytics or similar tools to collect anonymous statistical information about the use of the website.

11. Disclosure of personal information

We do not sell or rent your personal information.

We may disclose your information only:

• with your consent;
• to technology service providers subject to confidentiality obligations;
• when required or permitted by law;
• to protect our rights or those of others.

12. Hosting and transfers outside Québec

Some technology providers may process or host data outside Québec or Canada.

We take reasonable steps to ensure that the information receives adequate protection.

13. Security measures

We apply appropriate administrative, physical and technological security measures to protect your personal information.

However, no system can guarantee absolute security.

14. Retention of information

Personal information is retained only for as long as necessary for the purposes for which it was collected or in accordance with applicable legal, professional and ethical obligations.

15. Your rights

You have, among others, the following rights:

• right of access;
• right of rectification;
• right to withdraw your consent;
• right to request deletion where permitted by law;
• right to file a complaint.

16. Withdrawal of consent

You may withdraw your consent at any time by contacting us.

17. Automated decision-making

We do not use your personal information to make decisions based exclusively on automated processing.

18. Links to third-party sites

Our website may contain links to third-party sites.

We are not responsible for the privacy practices of those sites.

19. Changes to this policy

We may change this policy at any time. The last update date will be adjusted accordingly.

20. Privacy officer

Christian Blanchette acts as the person responsible for the protection of personal information.

21. Right to file a complaint

If you believe that your rights have not been respected, you may file a complaint with the Commission d'accès à l'information du Québec.

Website: https://www.cai.gouv.qc.ca

22. Additional information about your rights

Before processing a request, we may require proof of identity in order to protect the confidentiality of your information.

23. "Do Not Track" signals

Our website is not configured to automatically respond to "Do Not Track" signals.

24. De-identified and anonymized information

We may use de-identified or anonymized information for statistical purposes and for the continuous improvement of our services.

25. Privacy incidents

In the event of a privacy incident presenting a risk of serious harm, we will take the measures required by law.

26. Minors

Our website is not intended to knowingly collect personal information from minors without the required consent of a parent or guardian, where the law requires it.

27. Users' responsibility

We recommend that you avoid sending highly sensitive information by unsecured means, unless necessary.

28. Contact us

For any question or request regarding your personal information, please contact: